Our Refund Commitment
At Doughminion Sweets L.L.C., we are committed to ensuring your complete satisfaction with our products. We understand that sometimes things don't work out as expected, and we want to make the refund process as smooth and fair as possible.
Eligibility for Refunds
Full Refunds
We offer full refunds in the following circumstances:
- Product arrives defective
- Wrong product was shipped
- Product quality issues (stale, moldy, or inedible)
- Allergic reactions due to undisclosed ingredients
- Order cancellation before processing begins
Non-Refundable Items
The following items are generally non-refundable:
- Custom or personalized orders (unless defective)
- Perishable items that have been consumed
- Items purchased on clearance or final sale
- Gift cards and promotional items
Refund Process
How to Request a Refund
- Contact Us: Email us at support@doughminion.ae within 2 days of receiving your order
- Provide Details: Include your order number, reason for refund, and photos if applicable
- Review Process: We will review your request within 24-48 hours
- Refund Processing: Approved refunds are processed within 3-5 business days
Required Information
To process your refund request, please provide:
- Order number and date of purchase
- Detailed description of the issue
- Photos of damaged or defective items (if applicable)
- Your contact information
Refund Methods
Original Payment Method
Refunds are typically processed back to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-10 business days
Store Credit
In some cases, we may offer store credit as an alternative to a cash refund. Store credit can be used for future purchases and typically has no expiration date.
Timeframes
Refund Request Deadline
Refund requests must be submitted within 7 days of receiving your order. This timeframe allows us to investigate issues while ensuring product freshness and quality.
Processing Times
- Request Review: 24-48 hours
- Refund Processing: 3-5 business days
- Bank Processing: 3-10 business days (varies by payment method)